OBJECTIVE
To set forth the rules and conditions under which transportation services will be provided for the VIP and Standard tours, specifying the zones that will have complimentary transportation, zones with an additional fee, and areas where transportation is not provided.
ZONES WITH COMPLIMENTARY TRANSPORTATION
Participants of both the VIP and Standard tours located in the following zones will receive complimentary transportation:
- Bávaro
- Uvero Alto
- Cabeza de Toro
- Punta Cana
- Bayahíbe
- Cap Cana
Pick-ups will be conducted at the hotels in the designated areas and at specific locations within these hotels, determined at the time of purchase. If the client is not staying at a hotel, our reservations team will identify and arrange specific pick-up points.
ZONES WITH TRANSPORTATION FEE
Customers wishing to be picked up or dropped off in the following zones will be required to pay an additional fee as detailed below:
- La Romana – Additional fee of $20 USD
- Juan Dolio – Additional fee of $20 USD
- Boca Chica – Additional fee of $30 USD
- Miches – Additional fee of $40 USD
The additional fee must be paid upon confirming the booking. No pickups or drop-offs will be conducted without prior confirmation of the corresponding fee payment.
ZONES WITHOUT TRANSPORTATION OFFER
For all areas not mentioned in points II and III, we do not offer standard transportation services. However, we can arrange a special transportation service, subject to a minimum number of passengers and a prior price quote. Clients who choose not to utilize this service will need to make their own way to the designated starting point for the tour.
It’s important to note that we do not provide customized transportation quotes. Therefore, we advise those interested in this special service to contact our reservations team before making a purchase to discuss the available options.
RESPONSIBILITIES AND CONDITIONS
- Pickup and drop-off times will be communicated in advance. It is the client’s responsibility to be at the pickup point at the agreed time. In the event of delays or no-shows, there will be no refunds for the additional fee paid or the cost of the tour.
- The vehicles used meet all safety standards and are insured. Any damage caused by the client to the vehicle will be their responsibility and must be covered in full.
- We reserve the right to modify, without prior notice, the times and zones for pickups and drop-offs, always notifying affected clients in advance.
