FREQUENTLY ASKED QUESTIONS
What is La Hacienda Park?
La Hacienda Park is an all-inclusive adventure and cultural park located in the Anamuya Mountains near Punta Cana, Dominican Republic. The experience combines outdoor activities, Dominican culture, food, nature, and round-trip transportation from selected pickup points.
Where is La Hacienda Park located?
La Hacienda Park is located in the Anamuya Mountains, about 30 to 40 minutes from Bávaro and Punta Cana, Dominican Republic.
Where is Punta Cana located?
Punta Cana is located on the easternmost tip of the Dominican Republic, in the province of La Altagracia, bordered by both the Caribbean Sea and the Atlantic Ocean. It’s the country’s main tourist region, known for its white-sand beaches, and is typically reached through Punta Cana International Airport (PUJ), about a 45-60 minute drive from La Hacienda Park in the Anamuya mountains. From Santo Domingo, the country’s capital, it’s roughly a 2 to 3 hour drive.
How much is the entrance fee to La Hacienda Park?
La Hacienda Park offers different rates depending on the visitor type and included services:
- US$75 per person: rate for Dominicans and residents, with full-day access, 7 activities and food included. Transportation is not included. A valid Dominican ID or residency card is required.
- US$85 per person: Hacienda General – Admission Only, ideal for tourists with their own transportation. Includes full-day access, 7 activities, Kids Club and parking. Transportation is not included. Lunch can be added for +US$10.
- US$99 per person: Standard rate, ideal for tourists without their own transportation. Includes full-day access, 7 activities, Kids Club, locker and hotel-park-hotel transportation from selected areas. Lunch can be added for +US$10.
Prices may vary by season, availability or active promotions. Please confirm the selected package at the time of booking.
What is included with the La Hacienda Park ticket?
All rates include La Hacienda Park’s 7 main experiences: horseback riding, buggies, zipline, cultural safari, chairlift, free-fall jump and Dominican cultural experience.
Food and transportation depend on the selected rate:
- US$75 Dominican/resident rate: food included; transportation not included.
- US$85 Admission Only: food and transportation are not included; lunch can be added for +US$10.
- US$99 Standard: transportation included from selected areas; lunch can be added for +US$10.
- VIP: includes private transportation and additional benefits according to the package description.
How long does the full La Hacienda Park experience last?
The full experience usually lasts between 6 and 7 hours, including transportation time from your hotel or assigned pickup point.
Is transportation included?
Transportation depends on the selected rate or package.
- The US$99 Standard rate includes regular round-trip transportation from Punta Cana and Bavaro.
- The VIP experience also includes transportation, but in private service, subject to availability and pickup area.
- For guests coming from other areas such as Bayahibe, La Romana, Boca Chica, Juan Dolio and Miches, transportation is available on Mondays, Wednesdays, Fridays and Sundays for an additional cost.
- Miches and La Romana have a US$20 supplement per person.
For rates that do not include transportation, guests may arrive directly at the park on their own
What time is hotel pickup?
Pickup times are usually scheduled between 7:00 AM and 9:00 AM, depending on your hotel or pickup location. Your exact pickup time is confirmed after booking.
What time do guests return to their hotel?
Guests usually return to their hotel in the afternoon, depending on the pickup location, group schedule, and traffic conditions.
Do I need to book in advance?
Yes. Booking in advance is recommended because availability can vary by date, season, hotel zone, and transportation capacity.
Is La Hacienda Park suitable for families?
Yes. La Hacienda Park is suitable for families, couples, groups, and travelers looking for an all-inclusive adventure experience in Punta Cana. Some activities have height, weight, health, and driving requirements.
How can I book La Hacienda Park?
You can book La Hacienda Park online through the official website or by contacting the reservations team directly.
Can I change my reservation date??
Yes. Reservation changes are usually allowed if requested at least 48 hours before the scheduled excursion, subject to availability.
What is the cancellation policy?
La Hacienda Park offers a 100% refund for cancellations made at least 48 hours before the excursion. Cancellations made after that period may not be eligible for a refund.
What happens if it rains?
La Hacienda Park operates in most weather conditions. If weather conditions affect safety or park operations, the team may reschedule the experience or provide further instructions.
Do I need to print my ticket?
No. A digital confirmation is usually enough. However, guests should keep their booking confirmation available on their phone.
What activities are included at La Hacienda Park?
La Hacienda Park includes horseback riding, buggies, zipline, safari, chairlift, free-fall jump, and a Dominican cultural experience.
What is the minimum height required for the activities?
The minimum height required to participate in the activities is 110 cm.
What is the maximum weight allowed for the activities?
The maximum weight allowed for the activities is 136 kg.
Can pregnant guests participate in the activities?
Can people with back, neck, or heart conditions participate?
Are the activities safe?
How many ziplines does La Hacienda Park have?
La Hacienda Park’s zipline experience includes 5 lines through the Anamuya jungle.
How long is the zipline course?
The zipline course covers more than 2 kilometers across the park’s natural landscape.
How fast is the zipline?
Guests can reach speeds of up to approximately 70 km/h, depending on the line and weather conditions.
Does the zipline have a braking system?
Yes. The zipline uses an automatic braking system designed to make the experience smoother and safer for guests.
Do I need previous zipline experience?
No. Previous zipline experience is not required. The park team provides instructions and safety equipment before the activity.
What is the minimum height for the zipline?
The minimum height required for the zipline is 110 cm.
What is the maximum weight for the zipline?
The maximum weight allowed for the zipline is 136 kg.
Do I need a driver’s license to drive a buggy?
Yes. A valid driver’s license is required to drive a buggy at La Hacienda Park.
Can I drive a buggy without a driver’s license?
No. Guests without a valid driver’s license cannot drive a buggy. They may participate as passengers if they meet the safety requirements.
Can children ride in the buggies?
Yes. Children may ride as passengers if they meet the minimum height requirement of 110 cm and are accompanied by an adult.
How many people can ride in one buggy?
Buggy capacity depends on the vehicle type assigned for the tour. Guests should confirm availability for couples, families, or groups when booking.
Will I get dirty during the buggy ride?
Yes. The buggy ride may include mud, dust, and off-road trails. Guests should wear comfortable clothes that can get dirty.
Do I need horseback riding experience?
No. Previous horseback riding experience is not required. The ride is guided and suitable for beginners who meet the safety requirements.
Is horseback riding included in the ticket?
Yes. Horseback riding is included as one of the main experiences at La Hacienda Park.
Are helmets provided for horseback riding?
Yes. Safety equipment is provided for horseback riding, and guests must follow the guide’s instructions.
What is the minimum height for horseback riding?
The minimum height required for horseback riding is 110 cm.
What is the maximum weight for horseback riding?
The maximum weight allowed for horseback riding is 136 kg.
What is the chairlift experience?
The chairlift is a scenic ride that offers panoramic views of the Anamuya Mountains and the park’s natural surroundings.
Is the chairlift included in the ticket?
Yes. The chairlift is included in the La Hacienda Park ticket.
What is the free-fall jump?
The free-fall jump is an adventure activity where guests experience a controlled drop from an elevated platform using safety equipment.
Is the free-fall jump mandatory?
No. Guests who do not want to participate in the free-fall jump can skip the activity.
What is the minimum height for the chairlift and free-fall jump?
The minimum height required is 110 cm.
What is the maximum weight for the chairlift and free-fall jump?
The maximum weight allowed is 136 kg.
Is lunch included at La Hacienda Park?
It depends on the selected rate.
- The US$75 Dominican/resident rate includes food.
- The US$85 Admission Only and US$99 Standard rates do not include food by default; lunch can be added for +US$10.
- The +US$10 lunch package is sold as a lunch + 1 bottle of water combo.
What type of food is served?
La Hacienda Park serves Dominican-style lunch as part of the cultural experience. Availability and service format may vary depending on daily operations and the selected rate.
Are vegetarian options available?
Vegetarian options may be available upon request. Guests should notify the reservations team before the excursion.
Can I bring my own food?
Outside food may not be allowed inside the park. Guests with dietary restrictions should contact the park before their visit.
Are drinks included?
Drinks are handled as additional consumption inside the park, except for the specific benefits included in the VIP package. When guests add lunch for +US$10, the combo includes lunch + 1 bottle of water. Any additional drinks are charged separately.
Are drinks included with the regular ticket?
No. Drinks are not included with the regular ticket. If guests add lunch for +US$10, that combo includes 1 bottle of water. Additional drinks are charged separately.
Bring sunscreen, sunglasses, insect repellent, a swimsuit or change of clothes if needed, and cash or card for optional purchases.
Do I need closed-toe shoes?
Yes. Closed-toe shoes are strongly recommended and may be required for certain activities.
Should I bring a towel?
A towel or change of clothes is recommended, especially if you plan to participate in activities where you may get wet or dirty.
Are photos included in the ticket?
Photos are usually not included in the ticket price. Professional photo packages may be available for purchase at the park.
Can I bring my phone or camera?
Yes, but guests are responsible for their personal belongings. For safety reasons, phones or cameras may not be allowed during some activities.
Can I buy souvenirs at the park?
Yes. Souvenirs and optional extras may be available for purchase at the park.