FREQUENTLY ASKED QUESTIONS
What is La Hacienda Park?
La Hacienda Park is an all-inclusive adventure and cultural park located in the Anamuya Mountains near Punta Cana, Dominican Republic. The experience combines outdoor activities, Dominican culture, food, nature, and round-trip transportation from selected pickup points.
Where is La Hacienda Park located?
La Hacienda Park is located in the Anamuya Mountains, about 30 to 40 minutes from Bávaro and Punta Cana, Dominican Republic.
How much is the entrance fee to La Hacienda Park?
The entrance fee to La Hacienda Park is US$99 per person. The ticket includes access to the park’s main experiences, lunch, and round-trip transportation from selected pickup points.
What is included with the La Hacienda Park ticket?
The ticket includes 7 experiences: horseback riding, buggies, zipline, safari, chairlift, free-fall jump, and a Dominican cultural experience. It also includes lunch and round-trip transportation from selected areas.
How long does the full La Hacienda Park experience last?
The full experience usually lasts between 6 and 7 hours, including transportation time from your hotel or assigned pickup point.
Is transportation included?
Yes. Round-trip transportation is included from selected hotels and pickup points in Punta Cana, Bávaro, Uvero Alto, Cap Cana, and nearby areas.
What time is hotel pickup?
Pickup times are usually scheduled between 7:00 AM and 9:00 AM, depending on your hotel or pickup location. Your exact pickup time is confirmed after booking.
What time do guests return to their hotel?
Guests usually return to their hotel in the afternoon, depending on the pickup location, group schedule, and traffic conditions.
Do I need to book in advance?
Yes. Booking in advance is recommended because availability can vary by date, season, hotel zone, and transportation capacity.
Is La Hacienda Park suitable for families?
Yes. La Hacienda Park is suitable for families, couples, groups, and travelers looking for an all-inclusive adventure experience in Punta Cana. Some activities have height, weight, health, and driving requirements.
How can I book La Hacienda Park?
You can book La Hacienda Park online through the official website or by contacting the reservations team directly.
Can I change my reservation date??
Yes. Reservation changes are usually allowed if requested at least 48 hours before the scheduled excursion, subject to availability.
What is the cancellation policy?
La Hacienda Park offers a 100% refund for cancellations made at least 48 hours before the excursion. Cancellations made after that period may not be eligible for a refund.
What happens if it rains?
La Hacienda Park operates in most weather conditions. If weather conditions affect safety or park operations, the team may reschedule the experience or provide further instructions.
Do I need to print my ticket?
No. A digital confirmation is usually enough. However, guests should keep their booking confirmation available on their phone.
What activities are included at La Hacienda Park?
La Hacienda Park includes horseback riding, buggies, zipline, safari, chairlift, free-fall jump, and a Dominican cultural experience.
What is the minimum height required for the activities?
The minimum height required to participate in the activities is 110 cm.
What is the maximum weight allowed for the activities?
The maximum weight allowed for the activities is 136 kg.
Can pregnant guests participate in the activities?
Can people with back, neck, or heart conditions participate?
Are the activities safe?
How many ziplines does La Hacienda Park have?
La Hacienda Park’s zipline experience includes 5 lines through the Anamuya jungle.
How long is the zipline course?
The zipline course covers more than 2 kilometers across the park’s natural landscape.
How fast is the zipline?
Guests can reach speeds of up to approximately 70 km/h, depending on the line and weather conditions.
Does the zipline have a braking system?
Yes. The zipline uses an automatic braking system designed to make the experience smoother and safer for guests.
Do I need previous zipline experience?
No. Previous zipline experience is not required. The park team provides instructions and safety equipment before the activity.
What is the minimum height for the zipline?
The minimum height required for the zipline is 110 cm.
What is the maximum weight for the zipline?
The maximum weight allowed for the zipline is 136 kg.
Do I need a driver’s license to drive a buggy?
Yes. A valid driver’s license is required to drive a buggy at La Hacienda Park.
Can I drive a buggy without a driver’s license?
No. Guests without a valid driver’s license cannot drive a buggy. They may participate as passengers if they meet the safety requirements.
Can children ride in the buggies?
Yes. Children may ride as passengers if they meet the minimum height requirement of 110 cm and are accompanied by an adult.
How many people can ride in one buggy?
Buggy capacity depends on the vehicle type assigned for the tour. Guests should confirm availability for couples, families, or groups when booking.
Will I get dirty during the buggy ride?
Yes. The buggy ride may include mud, dust, and off-road trails. Guests should wear comfortable clothes that can get dirty.
Do I need horseback riding experience?
No. Previous horseback riding experience is not required. The ride is guided and suitable for beginners who meet the safety requirements.
Is horseback riding included in the ticket?
Yes. Horseback riding is included as one of the main experiences at La Hacienda Park.
Are helmets provided for horseback riding?
Yes. Safety equipment is provided for horseback riding, and guests must follow the guide’s instructions.
What is the minimum height for horseback riding?
The minimum height required for horseback riding is 110 cm.
What is the maximum weight for horseback riding?
The maximum weight allowed for horseback riding is 136 kg.
What is the chairlift experience?
The chairlift is a scenic ride that offers panoramic views of the Anamuya Mountains and the park’s natural surroundings.
Is the chairlift included in the ticket?
Yes. The chairlift is included in the La Hacienda Park ticket.
What is the free-fall jump?
The free-fall jump is an adventure activity where guests experience a controlled drop from an elevated platform using safety equipment.
Is the free-fall jump mandatory?
No. Guests who do not want to participate in the free-fall jump can skip the activity.
What is the minimum height for the chairlift and free-fall jump?
The minimum height required is 110 cm.
What is the maximum weight for the chairlift and free-fall jump?
The maximum weight allowed is 136 kg.
Is lunch included at La Hacienda Park?
Yes. Lunch is included with the ticket.
What type of food is served?
La Hacienda Park usually serves Dominican-style food as part of the cultural experience.
Are vegetarian options available?
Vegetarian options may be available upon request. Guests should notify the reservations team before the excursion.
Can I bring my own food?
Outside food may not be allowed inside the park. Guests with dietary restrictions should contact the park before their visit.
Are drinks included?
Drinks are included only with the VIP option. VIP drinks include soft drinks, beer, water, rehydration drinks such as Gatorade, and energy drinks.
Are drinks included with the regular ticket?
No. Drinks are not included with the regular ticket. Drinks are included only with the VIP option.
Bring sunscreen, sunglasses, insect repellent, a swimsuit or change of clothes if needed, and cash or card for optional purchases.
Do I need closed-toe shoes?
Yes. Closed-toe shoes are strongly recommended and may be required for certain activities.
Should I bring a towel?
A towel or change of clothes is recommended, especially if you plan to participate in activities where you may get wet or dirty.
Are photos included in the ticket?
Photos are usually not included in the ticket price. Professional photo packages may be available for purchase at the park.
Can I bring my phone or camera?
Yes, but guests are responsible for their personal belongings. For safety reasons, phones or cameras may not be allowed during some activities.
Can I buy souvenirs at the park?
Yes. Souvenirs and optional extras may be available for purchase at the park.