Company Policies
Privacy Policies
Dolphins Parks and Adventures S.A., corporation organized under the laws of the Republic of Panama, holder of commercial register 828935 document 2567882, with registered offices in the 56 ST. OBARRIO, SAMUEL LEWIS AVENUE, PANAMA DESIGN CENTER BUILDING, 18TH FLOOR, PANAMA, henceforth known as DPA, hereby sets forth its Privacy Policy, henceforth known as the Policy, which summarizes the personally identifiable information obtained from our customers and the way in which it is used.
1. Conditions.
This Privacy Policy is intended to outline the way in which we obtain, handle and protect the personal data collected by means of our Website, in order that users may freely and voluntarily determine whether or not they wish to provide their personal data by means of the forms provided for such purpose.
2. Legal Framework.
DPA complies with the legislation on privacy and data protection in force in the Republic of Panama, established with the purpose of providing comprehensive protection for the personal data contained in files, public registers, databases and other technical means of handling information for the provision of reports, whether of a public or private nature. Such a commitment reflects the value we place on obtaining and maintaining the trust of our customers, business partners and other parties that share their personal data with us.
3. Website Privacy Declarations.
This Policy applies to all Internet Websites administered by DPA or in its name, including DPA’S business units throughout the world (with each one known as a “DPA Website”). Although this Policy applies to all DPA, Websites each of these websites has a distinct purpose and distinct characteristic. If additional or different disclosures are required for any one of these DPA Websites, we will publish such disclosures on the website in question or provide a different Website Privacy Declaration on said website. Each DPA Website disclosure or declaration is supplementary and in amendment to this Policy.
4. Your Consent.
By using this DPA, Website you accept the terms of this Privacy Policy. By sending information via this Website, you consent to the collection, use and divulging of such data as set forth in this Policy and in the Privacy Declarations in force of the Website or in the country of the Service Provider.
5. Restrictions to the Collection, Use and Divulging of Personal Data.
In compliance with the requirements of the laws in force when collecting personal data by means of any of its Websites, DPA: Provide you with timely and adequate notice of DPA personal data practices; Collect, utilize, divulge and transfer your personal data only with your consent, whether explicit or implicit, according to the sensitivity of this personal data, the legal requirements and other factors; Collect personal data only for specific and restricted purposes. The information we collect will be relevant, appropriate and not disproportionate to the purposes for which it was collected; Process your personal data in a way which is consistent with the purposes for which the data was originally collected or for which you subsequently provided your consent; v. Implement commercially reasonable measures in order to ensure that the personal data obtained may be reliably used for the proposed purpose, and that it is accurate and complete, as well as updated whenever necessary; Not use personal data for direct marketing purposes without providing you with an opt-out clause; and Take appropriate measures to suitably protect any personal data revealed to third parties or transferred to another country, including by means of DPA. internal transfers.
6. DATA COLLECTED ON DPA WEBSITES AND ITS USE
Data provided by you voluntarily DPA collects the data you provide knowingly and voluntarily, in order to benefit from a DPA. DPA may collect your information in such a way so that you may receive email alerts upon completing a survey, or when requesting product information, asking a question or sending us an email with your comments. In many cases, this information may include personal data collection. DPA will only use this information for the purposes for which you provided it. If you provided your email address on registering for email alerts, for example, we will use your email address to send you the solicited email alerts. Similarly, we may use data collected DPA Websites for various business purposes, such as customer services, fraud prevention, improvements to our products and services or to offer you and your company information and offers that we believe may be of interest to you. 6.2 Automatically collected information DPA stores the data sent automatically to us by your web browser. This data generally includes the IP address for your Internet service provider, the name of your operating system and the name and version of your browser. The data that we receive depends on your web browser settings. This data is only used to identify the improvements that should be made to our Website with the sole purpose of rendering it more compatible with the technology used by visitors accessing our site. With that said, we do however suggest that you check your browser to set your browser preferences so that it only sends the data you are willing to share, according to its default settings. 6.3 Cookies and similar technology the term “cookies” refers to a small data file stored on your computer when you access a website. Cookies and similar technology can improve your user experience by saving your preferences, personalizing your online experience, saving items in your shopping cart and sometimes even providing advertisements adapted to your interests. All DPA Websites use “session cookies”. A session cookie does not identify you as an individual and expires when you close your browser. When you access the DPA product catalogue, for example, a session cookie is stored on your computer in order to save a record of the pages you visited. We can then use this information to offer you recommendations on other products that may be of interest to you. Some DPA Websites also use “persistent cookies”. These cookies do not expire when you close your browser, and instead remain on your computer until you delete them or they expire. On assigning an exclusive ID number to your computer, we can create a database of your preferences and previous selections that can appear automatically, saving you time and effort on future visits. After completing a purchase, for example, you may find that your delivery address has been saved and only requires confirmation the next time you go to buy something. 6.4 Use of the browser’s “Disable” setting DPA Websites are compatible with your browser’s “disable third-party cookies” setting. This registers a single, straightforward and lasting decision not to be tracked by third parties online. If your browser has been set to “disable third-party cookies”, advertising cookies will not be set to feature in the properties of the DPA. Website. Certain countries, including member states of the European Union, require that you consent to our use of cookies when visiting DPA. Websites. If you access DPA website from one of these countries, you will be provided with information on your options, including the option to enable or disable certain categories of cookie. You can change these settings on subsequent visits. Take into account that you cannot disable certain cookies that are strictly necessary for providing the service you have requested. 6.5 Computer cookie settings Whenever you access DPA, Website clicking on the “Cookie preferences” link at the bottom of each page will allow you to access information on cookies and change your settings. Although you are not obliged to enable the use of cookies when you access DPA, Website you may not be able to use all of the site’s features upon disabling the use of particular cookies. Your browser may also allow you to adjust your settings to enable or disable cookies, or to send you alerts when a cookie is stored on your computer.
7. USE AND DIVULGING OF YOUR DATA
DPA undertakes not to divulge personal data collected on its Websites to mailing list services without your explicit consent. DPAWebsites allow you to decide on the divulging and/or transfer of your personal data. In most cases, we will ask you to indicate your decision on the matter as you use the site, as well as on the page providing your personal data. DPA will not divulge personal data on our Website users, except in the following cases: Unless specifically stated otherwise, when we can use the data collected on DPA Website to improve the contents of our Website, to personalize the site according to your preferences, to provide you with data if requested, for business and research purposes, and for any other purpose specified on a website. DPA may divulge your personal data to other DPA. On doing so, these other DPA. On doing so, these other DPA business units will handle this data in such a way that is consistent with the purposes for which it was originally collected (or that for which you subsequently provide consent). DPA may also share your personal data with third parties we have contracted for the provision of support services. Said third parties are obliged to use the personal data that we have shared only for the provision of services in our name and to handle your personal data in a strictly confidential manner, according to the data protection and privacy laws in force. In some cases, DPA may share your personal data with third parties associated with us, such as distributors, in order to provide products and services to our customers. With that said, we require our business partners to use such data in a way which is consistent with the purposes for which it was originally collected (or for which you subsequently provided your consent), and only in so far as it is permitted by this Policy, the Privacy Declarations in force on the Website or in the country of the Service Provider, and all of the existing data protection and privacy laws. If formally required to comply with a legal requirement based on an order made by a competent administrative or judicial authority.
8. PERSONAL DATA SECURITY
Your personal data will be stored in DPA’s data bases or in databases belonging to our service providers. DPA uses reasonable preventive measures to protect the security, confidentiality and integrity of your personal data. We use secure technology to transfer personal data online.
9. WARRANTY DISCLAIMER AND LIMITATION OF LIABILITY
Although we employ security measures to help protect personal data against unauthorized divulgation, undue use or modification, please take into account that online data transmission is never completely secure or error free. DPA does not guarantee the use of the portal and the services for the undertaking of any activity in particular, or its infallibility, nor in particular, although not exclusively, that users will be able to effectively use the portal and the services, accessing the different web pages forming the portal or those via which the services are provided. DPA does not guarantee the availability and continuity of the portal’s operation and that of the services. Whenever possible, and within reason, DPA will notify users beforehand of any interruptions in the working of the portal and services. To the extent permitted by law DPA accepts no liability for any damages or losses of any nature that may be incurred due to the portal and services’ lack of availability or continuity in the functioning, any lack of usefulness that users may attribute to failures in the portal and the services, service or portal failures, or in particular, although by no means exclusively, any failures to access the portal’s various web pages or those via which the services are provided.
10. LINKS TO THIRD-PARTY WEBSITES
DPA Websites may contain links to websites that are not administered by DPA. Such links are provided as a service and do not constitute our approval of the activities or contents of these sites, nor any affiliation with the operators. We recommend that you consult the privacy policy published on each website you visit before using the site or providing personal data.
11. OBLIGATION TO MAKE CORRECT USE OF THE PORTAL AND THE SERVICES
The user undertakes to use the Portal and the Services in compliance with the law, this Legal Notice, the Specific Conditions for certain Services and other notices, regulations on use and instructions brought to their notice, as well as according to the principles of good practice and public order. Users must abstain from obtaining, or even attempting to obtain, the Website Contents, by means or procedures other than those, as the case may be, made available to him or her for this purpose or those indicated for this purpose on the web pages in which the Contents are found, or, generally speaking, those normally used on the Internet for this purpose, as long as they do not pose a risk of damage or of being rendered useless to the Portal, the Services and/or the Contents. Users or third parties inconvenienced by unsolicited mass messages may contact DPA by emailing the following address: info@dpa.com
12. Minors.
In order to use Services requiring Personal Data Collection by DPA, children under thirteen years old (henceforth known as “Minors”) must obtain prior permission from their parents, tutors or legal guardians, who will be responsible for all acts undertaken by such minors.
13. INTELLECTUAL PROPERTY
All brands, business names or distinctive features of any type that appear on the Portal are property of DPA or third parties, without this implying that use of or access to the Portal and/or the Services attributes the User any rights over the brands mentioned, business names and/or distinctive features. The Contents are therefore the intellectual property of DPA or of third parties, without that which is set forth in this Legal Notice constituting a transfer to Users of any of existing rights to exploitation or which may exist over said Contents, apart from that which is strictly necessary for the correct use of the Portal and the Services.
14. STORING OF PERSONAL DATA
The time period during which we will retain your personal data will vary and depend on the purpose and use of the data collected. Several legal requirements mean we must retain several types of data for specific periods. Otherwise, we will retain the data for the time necessary for the purposes for which the data was collected.
15. QUERIES ON THIS POLICY OR ON OUR PRIVACY DECLARATIONS
Please address any queries on this Policy, the Privacy Declaration or on our use of your personal data, as well as any problems or complaints to: info@dpa.com
16. CHANGES TO THIS POLICY AND OUR PRIVACY DECLARATIONS
DPA reserves the right to update or modify this Website Policy and our Website Privacy Declarations at any time and without prior notice. The modifications will only apply to personal data compiled after this publication. This Privacy Policy was last revised on February 01, 2016.
Terms and Conditions
AGREEMENT BETWEEN USER AND Dolphins Parks & Adventures
The Dolphins Parks & Adventures Web Site is comprised of various Web pages operated by Dolphins Parks & Adventures. The Dolphins Parks & Adventures Web Site is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Your use of the Dolphins Parks & Adventures Web Site constitutes your agreement to all such terms, conditions, and notices.
MODIFICATION OF THESE TERMS OF USE
Dolphins Parks & Adventures reserves the right to change the terms, conditions, and notices under which the Dolphins Parks & Adventures Web Site is offered, including but not limited to the charges associated with the use of the Dolphins Parks & Adventures Web Site.
LINKS TO THIRD PARTY SITES
The Dolphins Parks & Adventures Web Site may contain links to other Web Sites (“Linked Sites”). The Linked Sites are not under the control of Dolphins Parks & Adventures and Dolphins Parks & Adventures is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Dolphins Parks & Adventures is not responsible for webcasting or any other form of transmission received from any Linked Site. Dolphins Parks & Adventures is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Dolphins Parks & Adventures of the site or any association with its operators.
NO UNLAWFUL OR PROHIBITED USE
As a condition of your use of the Dolphins Parks & Adventures Web Site, you warrant to Dolphins Parks & Adventures that you will not use the Dolphins Parks & Adventures Web Site for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not use the Dolphins Parks & Adventures Web Site in any manner which could damage, disable, overburden, or impair the Dolphins Parks & Adventures Web Site or interfere with any other party’s use and enjoyment of the Dolphins Parks & Adventures Web Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Dolphins Parks & Adventures Web Sites.
USE OF COMMUNICATION SERVICES
The Dolphins Parks & Adventures Web Site may contain bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group (collectively, “Communication Services”), you agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service. By way of example, and not as a limitation, you agree that when using a Communication Service, you will not: Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others. Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information. Upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents. Upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another’s computer. Advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages. Conduct or forward surveys, contests, pyramid schemes or chain letters. Download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner. Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded. Restrict or inhibit any other user from using and enjoying the Communication Services. Violate any code of conduct or other guidelines which may be applicable for any particular Communication Service. Harvest or otherwise collect information about others, including e-mail addresses, without their consent. Violate any applicable laws or regulations. Dolphins Parks & Adventures has no obligation to monitor the Communication Services. However, Dolphins Parks & Adventures reserves the right to review materials posted to a Communication Service and to remove any materials in its sole discretion. Dolphins Parks & Adventures reserves the right to terminate your access to any or all of the Communication Services at any time without notice for any reason whatsoever. Dolphins Parks & Adventures reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in Dolphins Parks & Adventures ’s sole discretion. Always use caution when giving out any personally identifying information about yourself or your children in any Communication Service. Dolphins Parks & Adventures does not control or endorse the content, messages or information found in any Communication Service and, therefore, Dolphins Parks & Adventures specifically disclaims any liability with regard to the Communication Services and any actions resulting from your participation in any Communication Service. Managers and hosts are not authorized Dolphins Parks & Adventures spokespersons, and their views do not necessarily reflect those of Dolphins Parks & Adventures. Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and/or dissemination. You are responsible for adhering to such limitations if you download the materials.
MATERIALS PROVIDED TO Dolphins Parks & Adventures OR POSTED AT ANY Dolphins Parks & Adventures WEB SITE
Dolphins Parks & Adventures does not claim ownership of the materials you provide to Dolphins Parks & Adventures (including feedback and suggestions) or post, upload, input or submit to any Dolphins Parks & Adventures Web Site or its associated services (collectively “Submissions”). However, by posting, uploading, inputting, providing or submitting your Submission you are granting Dolphins Parks & Adventures , its affiliated companies and necessary sublicensees permission to use your Submission in connection with the operation of their Internet businesses including, without limitation, the rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; and to publish your name in connection with your Submission. No compensation will be paid with respect to the use of your Submission, as provided herein. Dolphins Parks & Adventures is under no obligation to post or use any Submission you may provide and may remove any Submission at any time in Dolphins Parks & Adventures ’s sole discretion. By posting, uploading, inputting, providing or submitting your Submission you warrant and represent that you own or otherwise control all of the rights to your Submission as described in this section including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the Submissions.
LIABILITY DISCLAIMER
THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE Dolphins Parks & Adventures WEB SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. Dolphins Parks & Adventures AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE Dolphins Parks & Adventures WEB SITE AT ANY TIME. ADVICE RECEIVED VIA THE Dolphins Parks & Adventures WEB SITE SHOULD NOT BE RELIED UPON FOR PERSONAL, MEDICAL, LEGAL OR FINANCIAL DECISIONS AND YOU SHOULD CONSULT AN APPROPRIATE PROFESSIONAL FOR SPECIFIC ADVICE TAILORED TO YOUR SITUATION. Dolphins Parks & Adventures AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE Dolphins Parks & Adventures WEB SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED “AS IS” WITHOUT WARRANTY OR CONDITION OF ANY KIND. Dolphins Parks & Adventures AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL Dolphins Parks & Adventures AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE Dolphins Parks & Adventures WEB SITE, WITH THE DELAY OR INABILITY TO USE THE Dolphins Parks & Adventures WEB SITE OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE Dolphins Parks & Adventures WEB SITE, OR OTHERWISE ARISING OUT OF THE USE OF THE Dolphins Parks & Adventures WEB SITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF Dolphins Parks & Adventures OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE Dolphins Parks & Adventures WEB SITE, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE Dolphins Parks & Adventures WEB SITE. SERVICE CONTACT: info@s843784305.onlinehome.us
TERMINATION/ACCESS RESTRICTION
Dolphins Parks & Adventures reserves the right, in its sole discretion, to terminate your access to the Dolphins Parks & Adventures Web Site and the related services or any portion thereof at any time, without notice. GENERAL To the maximum extent permitted by law, this agreement is governed by the laws of the State of Washington, U.S.A. and you hereby consent to the exclusive jurisdiction and venue of courts in San Mateo County, California, U.S.A. in all disputes arising out of or relating to the use of the Dolphins Parks & Adventures Web Site. Use of the Dolphins Parks & Adventures Web Site is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph. You agree that no joint venture, partnership, employment, or agency relationship exists between you and Dolphins Parks & Adventures as a result of this agreement or use of the Dolphins Parks & Adventures Web Site. Dolphins Parks & Adventures ’s performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Dolphins Parks & Adventures ’s right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Dolphins Parks & Adventures Web Site or information provided to or gathered by Dolphins Parks & Adventures with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and Dolphins Parks & Adventures with respect to the Dolphins Parks & Adventures Web Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and Dolphins Parks & Adventures with respect to the Dolphins Parks & Adventures Web Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent an d subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be drawn up in English.
COPYRIGHT AND TRADEMARK NOTICES:
All contents of the Dolphins Parks & Adventures Web Site are: and/or its suppliers. All rights reserved. TRADEMARKS The names of actual companies and products mentioned herein may be the trademarks of their respective owners. The example companies, organizations, products, people and events depicted herein are fictitious. No association with any real company, organization, product, person, or event is intended or should be inferred. Any rights not expressly granted herein are reserved. NOTICES AND PROCEDURE FOR MAKING CLAIMS OF COPYRIGHT INFRINGEMENT Pursuant to Title 17, United States Code, Section 512(c)(2), notifications of claimed copyright infringement under United States copyright law should be sent to Service Provider’s Designated Agent. ALL INQUIRIES NOT RELEVANT TO THE FOLLOWING PROCEDURE WILL RECEIVE NO RESPONSE. See Notice and Procedure for Making Claims of Copyright Infringement.
Payment and Delivery Policies
Payment Policy:
We accept online payments with Visa, Master Card and AMEX credit card, through our secure and certified connection. The charge will be in US Dollars, and could be converted to your local currency at your country’s government exchange rate, according to the laws of your country.
Product Delivery Policy: Photo album
- After the purchase is completed, within the next 2 working days you will receive an email containing a link to download your photo album. This email will be sent to the email address you provided.
- If you do not receive the email containing the download link within the next 3 working days, you must check your Junk Mail folder, and if it is not there, you must contact us by sending an email to info@lahaciendapark.com, indicating your Order Number.
- Upon receiving the download link, the archive containing the album will remain available for 30 days. It is your responsibility to download the archive within 30 days. After this period of time, the archive will be deleted from our servers, so it will be no longer available.
- The album consists of a digital compressed .zip archive, containing the quantity of photos specified when you selected your album. You will need any standard unzip tool to decompress this archive before you can see your photos. Each photo consist in an individual .jpg archive.
- You agreed you have confirmed you appears on the purchased album. Eventhough, maybe some photo from a different person may also appears within this album.
- The file size is about 50-100 Megabytes, depending on the number of photos included.
- Make sure you have an Internet connection to download the file. The download time will depend on the bandwidth and quality of your Internet connection.
- Customer support time is from 9:00am to 6:00pm USA Eastern Time. Response time is 48 working hours.
Excursions
- Once the purchase process is complete, you will receive an email with the details of your reservation.
- Subsequently, you will receive a second confirmation email that you MUST PRINT as a ticket in order to use the transport service and entrance to the park.
- If you do not receive the email, you should check in your Unwanted Mail folder, and if it is not there, you should contact us at the address: info@lahaciendapark.com indicating your Order number.
Change and Cancellation Policy
Cancellation Policy
A 100% refund will apply if cancelled with more than 48 hours in advance of the scheduled program. For cancellations within the 48 hours prior to the activity, or for no-shows, no refund will apply unless a medical certificate is presented.
Time of cancellation Program price refunded:
- More than 48 hours before the program 100%
- Less than 48 hours before the program 0%
Photo Album
The cancellation of purchase of any photo album is not allowed once the payment process is finished. So no return nor reimbursement are accepted on this purchase.
n case of any technical problem in the product download, you can write to info@dolphinislandpark.com to request technical assistance. If the product purchased cannot be delivered due to a technical problem, the amount paid will be refunded.
Change Policy
Excursions
Changes in the date, type of activity or hotel pick-up are allowed 48 hours before the scheduled booking. These changes must be notified to reservas@lahaciendapark.com, noting booking number, name, chosen program and date of reservation.
Photo Album
Due to the nature of the product and considering you have confirmed that you appear on the selected album, changes are not accepted once payment has been made.
Transportation policy for VIP and standard tours
OBJECTIVE
To set forth the rules and conditions under which transportation services will be provided for the VIP and Standard tours, specifying the zones that will have complimentary transportation, zones with an additional fee, and areas where transportation is not provided.
ZONES WITH COMPLIMENTARY TRANSPORTATION
Participants of both the VIP and Standard tours located in the following zones will receive complimentary transportation:
- Bávaro
- Uvero Alto
- Cabeza de Toro
- Punta Cana
- Bayahíbe
- Cap Cana
Pick-ups will be conducted at the hotels in the designated areas and at specific locations within these hotels, determined at the time of purchase. If the client is not staying at a hotel, our reservations team will identify and arrange specific pick-up points.
ZONES WITH TRANSPORTATION FEE
Customers wishing to be picked up or dropped off in the following zones will be required to pay an additional fee as detailed below:
- La Romana – Additional fee of $20 USD
- Juan Dolio – Additional fee of $20 USD
- Boca Chica – Additional fee of $30 USD
- Miches – Additional fee of $40 USD
The additional fee must be paid upon confirming the booking. No pickups or drop-offs will be conducted without prior confirmation of the corresponding fee payment.
ZONES WITHOUT TRANSPORTATION OFFER
For all areas not mentioned in points II and III, we do not offer standard transportation services. However, we can arrange a special transportation service, subject to a minimum number of passengers and a prior price quote. Clients who choose not to utilize this service will need to make their own way to the designated starting point for the tour.
It’s important to note that we do not provide customized transportation quotes. Therefore, we advise those interested in this special service to contact our reservations team before making a purchase to discuss the available options.
RESPONSIBILITIES AND CONDITIONS
- Pickup and drop-off times will be communicated in advance. It is the client’s responsibility to be at the pickup point at the agreed time. In the event of delays or no-shows, there will be no refunds for the additional fee paid or the cost of the tour.
- The vehicles used meet all safety standards and are insured. Any damage caused by the client to the vehicle will be their responsibility and must be covered in full.
- We reserve the right to modify, without prior notice, the times and zones for pickups and drop-offs, always notifying affected clients in advance.
